Application decisions provided through the PatientFi portal are final. Our support team cannot manually override or reverse a decline based on credit criteria.
When to Contact Support
The only exception for reviewing a declined application is to correct data entry errors. If you believe a patient was declined because information was entered incorrectly (e.g., a typo in their household income or social security number), please have them contact us directly:
Phone: (866) 734-5979 press '2'
Action: Inform the representative that you need to correct information on a recent application.
Important Note
If the information provided was accurate and the application was still declined, the decision is final. In these cases, we recommend the patient wait for their formal "Adverse Action" notice, which should arrive 1-2 days after the application is completed and explains the specific reasons for the decline.
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